Put proprietary resources into proprietary technology and outsource the rest.

We understand that your technology infrastructure is mission-critical and that downtime can be catastrophic to your business. We also understand these trends:

• As both electronic trading and global trading increase, you need round-the-clock network and infrastructure support.
  
• Having networks and systems that run smoothly used to be a competitive edge, but today it’s simply a prerequisite to get in the game
  
• Competition is rapidly increasing. Continuing to develop your proprietary technology is essential to your success, but it requires the full-time focus and attention of your own IT people.
  
• Networks are increasing in complexity and scope, and supporting them requires multiple skill sets that generally require multiple people. Staffing and managing your own “help desk” is a very expensive way to go.
  
• Outsourcing to an off-shore help desk, an out-of-area help desk, or even a firm who doesn’t understand the trading industry is too large of a risk to be viable.
  
• With the right tools, technology, people, and processes, most technology infrastructure problems can be (and should be) detected before they cause traders problems.
  

Command Center incorporates every one of these requirements and more. We designed and built the Command Center solution in response to our real-life experiences in supporting the networks of financial institutions and large trading firms.

Command Center combines three powerful components to provide unprecedented support for financial services organizations:

Highly advanced monitoring technology that tracks:

• Whether servers, workstations, network devices and peripherals are up or down
  
• All key health information on those network components, such as memory utilization and disk space
  
• Response times
  
• Database health information
  
• Proprietary and non-proprietary applications – We can customize our solution for you to monitor virtually anything within your network that drives your business
  
• Response times
  

The best network engineers you’ll find

• Our hiring standards are extraordinarily high, and the quality of our engineering staff is second to none.
  
• Our clients continually tell us that our engineers are highly responsive, knowledgeable about trading firm networks, smart, dedicated, and service-oriented.
  

Best-practice processes

• In order to make sure our clients receive the best experience possible, we are constantly refining our processes, which are based upon the ITIL standards for Service Level Management. We have adapted these procedures to fit the unique demands of the financial industry, and we’re constantly looking for ways to improve both efficiency and quality in our quest to be the most respected technology partner in the industry.
  

What can you expect as a client of the YJT Command Center?

• Maximized network uptime
  
• Happy customers and/or users of your network and infrastructure
  
• Improved morale inside corporate IT departments, as internal employees can focus on delivering key proprietary projects, not on supporting and maintaining the network
  
• Real-time, proactive monitoring of your network and your applications
  
• Real-time, customized notification of any system problems
  
• High-quality network engineers available to you 24x7 (on call on weekends) for any technology incidents
  
• Total visibility into your technology operation
  
• Lower IT cost of ownership
  

Is Command Center right for every firm?

We work with each firm individually to determine the service approach that will work best. While Command Center has been designed for financial institutions and larger trading firms, our implementations range from simple access to the Service Desk for ad-hoc support to more complex engagements where the Command Center maintains responsibility for the entire network.