Service Desk

Superior service available around the clock

Any time, 24x7, you can access world-class technical support that has an in-depth understanding of complex financial services systems. You can either call, email, or IM an engineer who knows your environment and applications and will be able to quickly help diagnose and resolve problems.

This reactive support includes:

• Responding to ad-hoc requests and/or monitoring alerts
• Resolving your incidents from minor questions to highly critical, business impacting issues
• Addressing requests that range from telephone support to dispatching an engineer to troubleshoot issues on site
• Providing incident escalation and trend reporting to address the root cause of issues

The YJT service desk is staffed with multiple engineers who are proficient in a wide array of technologies as well as the applications and requirements that are specific to the trading industry. Additionally, as we work with clients, we build our expertise and competence in each client's unique environment. With YJT, you gain the confidence of knowing that your infrastructure is in capable hands 24 hours a day.