OUR MISSION: To help build more competitive entrepreneurial and mid-sized Chicagoland organizations by offering exceptional IT support and strategic guidance at a compelling value.
Success to us is recognized in the productivity of our clients’ employees’ fingertips, not just in the uptime statistics of data centers or cloud architectures.You may hear claims from other managed service providers of five, six, or seven “9s,” meaning uptime in the data center or cloud of 99.999x%. We manage servers, networks, and cloud infrastructure brilliantly, but providing 100% uptime is a commodity these days. The problems are no longer in data centers, or at least they shouldn’t be. Today’s problems are felt by human beings trying to be productive as they wrestle with multiple devices, multiple apps, and multiple networks in multiple locations.
We are a firm committed to excellence, and we believe that nobody can be excellent at everything. Consequently, you will find only three offerings from our firm. You can use all three together as a comprehensive solution or choose the specific services that fit your needs.
First and foremost, our goal is to bring maximum productivity to the fingertips of every employee of our clients. We have spared no expense and have dedicated ourselves to building the highest-quality service desk (“help desk”) experience possible.
Perhaps you’ve experienced something like one of these frustrations: You’re at home at midnight finishing a key document, and your printer doesn’t work. You’re at a customer site and you suddenly have a problem with locating an email on your iPhone. You need a proprietary application loaded on your laptop, but it’s 6 PM. You have a new employee starting tomorrow morning, but you forgot to tell anyone to set up a new laptop for him. No worries. We’re here. 24x7x365. If it involves a technology problem that is keeping you from being productive, it’s never out of scope.
We cannot achieve our goal of bringing maximum productivity to the fingertips of every employee of our clients without having an expertly-managed Network Operations Center (NOC) to detect infrastructure problems before they become user problems.
As we help you migrate your IT architecture into the future, we seamlessly transfer the proactive management of these changes to our 24x7x365 NOC team. We expertly monitor and manage your data centers, your on-premise network, your cloud solutions, and every piece of equipment in your technology infrastructure. We got our roots in the trading industry by proactively monitoring and managing servers and networks, and we understand how to monitor, tweak, maintain, and respond to those details that separate high-performing technology infrastructure from the rest.
New tools, applications, devices, and cloud-based solutions are being released into the global marketplace every day. Competitive firms know that their IT not only will evolve; it MUST evolve. To achieve our goal of maximizing end-user productivity, we support our customers by guiding them every step of the way through their critical IT transformations that need to happen with a clear business payback.
In a changing IT landscape, cyber security has evolved into an essential part of a well-rounded business strategy. It is well known that the earlier a threat is detected, the lower the risk of a data breach. But when your network is constantly being bombarded with activity, identifying this risk is complicated. In order to make crucial, real-time decisions about threats, you need to eliminate blind spots in your IT environment and get essential alerts in real time, and we are committed to getting you the right information when you need it.
Companies call on YJT to address a wide range of issues related to the quality, security, risk, and cost of their IT operations. We’ve helped organizations at nearly every point on the spectrum of IT complexity and development–from small offices with a handful of users, to mid-sized companies with demanding needs supported by an extensive IT department.
Some of the issues we hear frequently include:
“My current IT service provider is just not meeting my expectations.”
“We spend too much time fighting fires—and not enough on innovation.”
“I would be open to outsourcing our IT, but we have to have an internal, on-site IT presence here. Our needs are too specialized, our internal people have too much knowledge of our proprietary systems, and we have too much at risk to allow a possible downtick in our service.”
Click through to learn more about these and other common IT problems we can solve for you. If you or your organization are encountering issues like these, we would love to talk with you about how a partnership with us can improve your experience with IT.