IT Infrastructure Monitoring & Management
An essential component of what we offer is non-stop vigilance over your IT infrastructure and systems. What does that really mean for you?
You cost-effectively ensure round-the-clock uptime and optimized performance of critical services, even as your business becomes more dependent on complex technologies. In addition, we proactively identify potential problems before they develop and take action to keep your systems running as they should—seamlessly and unnoticed. Partnering with an MSP to provide your IT infrastructure monitoring & management may be one of the ways to ensure maximum uptime for your business.
Our Network Operations Center (NOC)
What makes our NOC so special for our customers and so different from most? The answer is in our focused commitment. Our NOC is designed from the ground up to optimize uptime and response for our Chicagoland entrepreneurial and mid-sized customers who demand high-touch and high-service, all while keeping costs entirely predictable, scalable, and affordable.
Here are some highlights of how our NOC can help you and your organization:
- Expert monitoring, safeguarding end-to-end availability and performance of
all critical IT infrastructure, applications and servicesButton
- Response to your infrastructure problems is only as good as the monitoring configured. If it isn’t detected, it goes unnoticed.
- We are true experts at this critical skill. We have configured monitoring on over 300,000 devices and have even consulted back to the monitoring software companies themselves.
- You see a true end-to-end view of your infrastructure across physical, virtual, and cloud architectures.
- With roots in the electronic trading industry, we know the art and science of fine tuning monitoring to establish high-performing infrastructure.
- Always here to respond to alertsButton
- Our staff works right here in our Chicago office.
- At 24 hours a day, 365 days a year, our NOC monitoring never sleeps.
- Expert, immediate, and tailored helpButton
- Technologists, not junior hourly workers, respond to alerts.
- We craft detailed responses with you to various scenarios, allowing deep customization and more valuable help.
- Advanced, integrated toolsets — all included in your fixed monthly investmentButton
- We utilize a full ITSM platform (ServiceNow) integrated with our ScienceLogic monitoring platform.
- Remote support tools enable you to get immediate help wherever you are.
- Anti-virus protection keeps you safeguarded at all times.
- We are obsessed with improvement.Button
- We track support incidents to discover root causes and solve underlying problems.
- We meet with you regularly to review reports and metrics, as well as set quarterly goals.
- Our process of defining and documenting service levels helps keep your other providers fully accountable.