Supporting the People that Support Your Organization
Enable your employees to do their jobs by providing exceptional service levels for any technology problems at any hour — all at a fixed cost regardless of user devices.
If you are an employee of one of our client organizations, chances are that you’ll think of us as your dream IT service desk. However, in order to achieve our goal of delivering 100% productivity to the fingertips of every employee of our clients, we are experts in designing and supporting the foundation that provides that kind of productivity today and into the future.
The YJT 24/7 IT Service Desk
What makes the YJT Service Desk (“Help Desk”) so special? Each of us has, probably like you, experienced less than positive help desk experiences somewhere in our lives. We are on a clear mission to build an entirely new IT Service Desk experience for Chicagoland employees, all while keeping costs entirely predictable, scalable, and affordable for their organizations.
Here are some highlights of how our Service Desk can help you and your organization:
- You can always get help when and how you need itButton
- Our IT Service Desk operates 24 hours a day, 365 days a year.
- You can reach us via phone, text, email, chat, or in person.
- Receive help from wherever you are—at your home, office, hotel, or ball game.
- Expert technologists, not “ticket takers”Button
- Our staff picks up the phone, so we don’t waste your time. Consequently, our first call resolution percentage is 84%. (We’re striving for 100%.)
- You know us. We know you. We become a true extension of your organization.Button
- We’re locally-based and are easily at your site when needed.
- Nothing is off-shored. Ever.
- Although we have many technologists at YJT, you primarily work with a dedicated team.
- Our detailed on-boarding process ensures that the details get documented in our support systems so we eliminate key-man dependency.
- Experience not just superior help desk service, but expert proactive desktop
management — ALL included as part of our standard serviceButton
- We utilize a powerful, full ITSM platform (ServiceNow).
- Remote support tools enable us to identify and fix problems no matter where you are.
- Desktop management software keeps your workstations optimized.
- Anti-virus software keeps your systems protected at all hours.
- Feel great after every interaction with your IT Service Desk!Button
- With a 4.95 out of 5, we have the highest customer satisfaction ratings in industry.
- We’re friendly, highly responsive, and effective.
- You won’t be surprised with your bill. We don’t nickel and dime you.Button
- One monthly charge per employee regardless of how many laptops, printers, tablets, iPhones, Androids, desktops and any other devices you need to do your job.
- No guilt about having us help you with your home printer. Anything you need to be more productive is part of our responsibility.
- All toolsets, anti-virus software, desktop management software, and ticketing software are all included in your fee.
- Security protections are not an add-on; they are a requirement!Button
- Discover and detect malware threats before they infect your systems.
- Scan and eradicate any malware missed by on-the-fly protection.
- Get the fastest possible protection from new threats as they emerge.
- Detect anomalous events and quarantine infected systems to prevent problems from proliferating.
- Block dangerous websites.
- We are obsessed with improvement.Button
- We track support incidents to discover root causes and solve underlying problems.
- We meet with you regularly to review reports and metrics, as well as set quarterly goals.