Wanted: A Techno-master of Galactic Abilities
( commonly called an IT Senior Systems Engineer )
WHO WE ARE
YJT Solutions is an IT consulting and managed services provider catering to small and mid-sized Chicago organizations. We launched in 2001, helping to solve some of the IT operational challenges of Chicago’s most intense trading environments. We’re now ranked among MSPmentor’s Top 200 worldwide providers, but our customers are all local. Our sole focus is excellence. If you are fond of the phrase “close enough,” please don’t apply for this job. YJT Solutions has a near-perfect customer satisfaction rating—4.95 out of 5—and that’s not “close enough.”
Yes, we’re techies, geeks and nerds. But YJT’s excellence is all about relationships, not technology. We build—and build on—trust with co-workers, end-users, clients and their clients and employees. YJT’s mission is to make those people’s lives easier and their businesses more successful by resolving their IT issues and managing their systems. Bonded to your computer screens? Don’t apply for this position. Interested in building more than internet connections? Come on board.
Frodo couldn’t do it alone. He needed a team. YJT values teamwork and collegiality, especially on those days that feel like a march to Mordor. At YJT Solutions, everyone has a role to play, everyone leads in one situation or another, and everyone has the opportunity to grow into positions of increasing responsibility. If your goal is to be Lord of the Ring, please don’t apply for this job. If you want to join the Fellowship of the Ring, please do apply!
WHO YOU ARE: SKILLS-WISE
- You are completely familiar with the extended alphabet soup of IT—TCP, UDP, DNS, WINS, DHCP, VPN, GPO, VLAN, 10GbE/1GbE—because you have at least four years of experience working with systems and virtualization. You do not have one year of experience repeated 20 times. You have at least a four-year degree in a relevant field, and you’ve earned vendor-level certifications such as Microsoft MCSE, VMWare VCP, and Cisco CCNA/CCNP
- You’re the ultimate gladiator of the IT environment. Not only do you have a stellar foundation in hardware and operating systems and their diagnostic tools, you can dive deep into the intricate maneuvers within core systems and virtualization technologies and the platforms they’re found on. You are the IT version of Chuck Norris, restoring order to occasionally chaotic systems and ensuring that environments are positioned to run as they should—quietly and problem-free.
- You have highly developed knowledge of standard employee productivity suites, mobile device configurations and support, switching, network firewalls, and wireless security technologies. You have outstanding operation understanding of Windows OS/servers, failover clustering, VMware concepts, and server hardware. Your knowledge of Active Directory, Windows/Linux, and Storage Area Networks is superb. Microsoft services such as Exchange and SQL server are your old friends.
- You’ve got a specialty (or several) within systems support but are forever anxious to add new competencies. As a systems pro who refuses to be boxed-in, you’re just as likely to valiantly conquer storage networking and other technologies such as NetApp, Dynamic VPN & IPsec tunnels, and the Cisco device ecosystem. The key to excellence—not to mention a fulfilling life—is continual learning. YJT Solutions supports and rewards professional growth.
If your skillset doesn’t meet these requirements, you won’t be a fit for this job. Please don’t apply. If you’re working toward this skill level, please look at our other job openings. One of them may be more suitable, while positioning you to move into a more senior engineering role.
WHO YOU ARE: PERSONALITY-WISE
- Right Brain, Left Brain OS: You’re a little obsessive-compulsive when it comes to knowledge of documented issues and solutions, but you’ve got a streak of Potter-ish ingenuity when something weird comes along. You break problems down, using a logical process of elimination to solve them. But you pay attention to intuitive inspiration.
- Persnickety: You develop complex, detailed instructions for complex, detailed tasks. Again, you avoid even thinking, “That’s good enough.” As someone who respects others’ time and manages expectations, you consider being “on-time” a virtue and see following through on commitments as the Holy Grail of your personal work ethic. You continually look to fill gaps in process, and find ways to improve those that already exist.
- Bilingual in English and Tech-speak. You understand what the problem is, even when the person calling is not making sense, technically speaking. While they’re talking, you’re thinking technologically, assessing and solving their issue, then translating the solution into English before communicating it to the end-user. In other words, you speak the mainstream language recognized by Muggles.
- Resilience of a rubber band: You don’t snap when stretched to your limits by panicked, frustrated and/or irate users who probably tried to solve the problem themselves before calling the Service Desk and are therefore operating on their last nerve. You have the temperament of a Zen monk on a Rocky Mountain high.
- Appetite for learning: You’re always reaching for the next apple on the knowledge tree, as well as the last piece of pizza in the box. Learning is its own reward—but it also helps when you have your eye on a job in the next tier. You like working in a managed-knowledge organization that promotes from within.
- Authoritative, but not autocratic: When tricky issues present themselves, you quickly know which resources to tap to develop solutions—and you understand the nuances of different approaches. You’ll be damned if you’re going to be stumped by a problem you know you can tackle; you consider yourself the consummate troubleshooter. Yet, you lead and delegate to others with clarity, and recognize when it’s time to consult a co-worker for help.
- Ambidexterity: You extend your hand down to support more junior engineers, as well as reach across the company for help when you need it. You’re adept at balancing your own workload with the responsibilities of the team. You’re intentional about sharing constructive feedback and ideas with colleagues while welcoming the same in return.
We’re serious about these qualities. If they don’t apply to you, you won’t be happy at YJT Solutions and we won’t be happy with you. We’ll part ways sooner rather than later. Let’s avoid all that discomfort by agreeing you won’t contort yourself to meet requirements that just don’t fit. You are who you are, and that’s okay.
WHAT YOU’LL BE DOING
(Otherwise known as the fine print, the list of job tasks and responsibilities.)
An IT Senior Systems Engineer is primarily responsible for specifying and implementing systems and virtualization solutions for YJT’s clients, and for ensuring the stability and performance of client computing environments. Senior Systems Engineers also provide a third-tier level of support for incidents and issues escalated from the Service Desk. Additionally, they have the opportunity to provide technical expertise to the pre-sales and professional services delivery teams for new projects and client onboarding.
- Provide Operational Support
- Troubleshoot complex server issues, determine and document root cause, and implement solutions
- Develop and deploy solutions to customer systems requests
- Proactively identify and remedy risks in customer environments
- Design, deploy, manage, and troubleshoot monitoring tools and solutions
- Onboard new clients and manage portions of the onboarding process
- Maintain systems devices:
- Handle configuration and patch management
- Manage and maintain server applications
- Solidify Customer Relationships
- Take ownership for client experience:
- Guarantee SLA’s are met; ensure customers or satisfied
- Look for ways to improve continuous service delivery
- Ensure client documentation is complete, accurate, and up-to-date
- Identify and recommend improvements to customer systems
- Interpret metrics and explain technology concepts to customers in a way that is meaningful and valuable to their business
- Take ownership for client experience:
- Review Standards and Conduct Research
- Develop and document YJT systems standards
- Research and recommend new systems, technologies, tools, and platforms
- Create Efficiency
- Develop processes and documentation for other engineers
- Automate systems maintenance and operational tasks
- Identify process improvements which will increase efficiency or reduce risk
- Receive escalations from other levels, and work escalated issues in tandem when possible. Escalate to more senior resources when appropriate.
- Delegate tasks when appropriate to improve efficiency and offer growth opportunities for other team members
- Cross-train with other engineers and provide cross-training opportunities
- Mentor junior engineers and analysts
- Improve client experience
- Notify YJT Sales when there are opportunities outside of the scope of an existing engagement, such as a project or additional service to manage
- Engage with YJT Sales to provide pre-sales technical expertise
WHAT YOU’LL GET IN RETURN
First of all, you’ll get our respect and gratitude for the role you play in making YJT Solutions the best it can be. We’ll provide you with skills, training, responsibility and opportunities to grow, both at YJT Solutions and wherever your career takes you in the future. (However, we hope you’ll be successful here for a good, long time.)
We consider mentoring and participating in the continual learning of others to be absolutely essential for both you and your co-workers. You’ll benefit by developing your leadership skills—and by having a replacement ready when you’re ready to move up to another position.
We know that’s not enough.
Here are some of the employee benefits we currently offer:
- Competitive pay
- Matching employer contributions to your 401k
- 100 percent coverage of your medical and dental insurance premiums
- 100 percent coverage of life insurance premiums, as well as premiums for short and long-term disability insurance
- Cell phone reimbursement program
- Commuter Expense Reimbursement Account
- A reimbursement program for certification test materials and exams
- Flexible PTO policy
- “Fridays @ 4,” our weekly Happy Hour
- Company-wide outings every three months. Recent examples include Ravinia concerts, rooftop barbecues, floating the Chicago River, bowling & bocce, laser tag, and vintage gaming at Headquarters, among other things!
One more thing. YJT Solutions is Chicago-centric, so you won’t be getting on airplanes and pulled away from your family, friends, and community. We only serve organizations that are headquartered in and adjacent to the city. Whether you already live in Chicagoland, or will be moving to join us, we think access to Chicago – and the ability to actually live your life here — is one of the best benefits of a YJT position.
We adore Chicago—and why wouldn’t we? Just this year, it was identified on an internationally recognized index as one of 16 “globally elite” cities out of the 125 evaluated. Business-wise, it’s got everything. Values? “The most typically American place in America,” according to a Brit who visited eons ago. And entertainment—high-brow or low-brow, indoors or out, you can always find something to do in Chicago.
At YJT, we’re thrilled to contribute to the city’s global excellence. We hope you will be, too.